Wednesday, December 07, 2005
Things I Don't Understand
I don't understand why the CSRs give me checks that the clients have mailed to us which already have the proper state agency's name and address on them. On top of that, most of the time these checks are accompanied by the properly filled out paperwork, or at least filled out paper work that i am not going to alter.
I don't know why they give the checks to me with these docs. It makes no sense. I just drop the things in an envelope with a window so the address shows up properly and make a note in our database that it was sent. That's it. I kind of start to think that some of the people I work with are a little dense because they do this. The CSRs, at least. I mean, surely they can put together that nothing more needs be done once all authoritative parties are addressed, ie, when the state is paid and we are paid what more do you expect me to do?
I suppose that if I were uber-employee I would call a little mini-meeting and discuss work-flow and how this step is unnecessary and we would all benefit if we streamlined things a bit and yadda yadda yadda. But I'm not gonna do that because the second I told someone that I didn't think they should give me X to do they would raise hell that I was shirking my responsibility or "not being a team player." Seriously. I was almost disciplined for "not being a team player". It was the stupidest g*ddamn thing I've ever had to sit through. I'm lucky I didn't quit right then and there for lack of reality on the part of upper management.
In other, similarly related news I was given a task by one of the other managers in a co-department and when I asked what it was exactly she wanted me to do she got mad and yelled at me to "read it!" It referring to a piece of paper which was obviously vague since I had to ask her what it was she wanted me to do. I told her I was going to throw the bundle away, as I still didn't know what it was she wanted me to do. She fumed and walked away. I took the little stack of papers back to my office and read through them for another half hour trying to make sense of her cryptographic symbols and lack of sentence structure before I finally just tossed the whole thing.
I was mad because she had yelled at me and I hadn't done anything (in my eyes) to deserve such treatment. I was tempted to shout back at her as much, but then I thought better of it (especially considering the time lapse :P) and I realized that I had not let her control me or the situation with her anger. I've learned that people do this a lot, use anger to try and control your reaction, whether or not they are aware of it. In the end after tossing the docs in my garbage bin I took a walk and felt better since I had reacted calmly. Its so difficult to swallow your anger when someone is treating you curtly. It makes me think how I might have been that way with numerous people over the years and what they must have felt. Sorry, anonymous people over the past 25 years!
¶ 4:29 PM
I don't know why they give the checks to me with these docs. It makes no sense. I just drop the things in an envelope with a window so the address shows up properly and make a note in our database that it was sent. That's it. I kind of start to think that some of the people I work with are a little dense because they do this. The CSRs, at least. I mean, surely they can put together that nothing more needs be done once all authoritative parties are addressed, ie, when the state is paid and we are paid what more do you expect me to do?
I suppose that if I were uber-employee I would call a little mini-meeting and discuss work-flow and how this step is unnecessary and we would all benefit if we streamlined things a bit and yadda yadda yadda. But I'm not gonna do that because the second I told someone that I didn't think they should give me X to do they would raise hell that I was shirking my responsibility or "not being a team player." Seriously. I was almost disciplined for "not being a team player". It was the stupidest g*ddamn thing I've ever had to sit through. I'm lucky I didn't quit right then and there for lack of reality on the part of upper management.
In other, similarly related news I was given a task by one of the other managers in a co-department and when I asked what it was exactly she wanted me to do she got mad and yelled at me to "read it!" It referring to a piece of paper which was obviously vague since I had to ask her what it was she wanted me to do. I told her I was going to throw the bundle away, as I still didn't know what it was she wanted me to do. She fumed and walked away. I took the little stack of papers back to my office and read through them for another half hour trying to make sense of her cryptographic symbols and lack of sentence structure before I finally just tossed the whole thing.
I was mad because she had yelled at me and I hadn't done anything (in my eyes) to deserve such treatment. I was tempted to shout back at her as much, but then I thought better of it (especially considering the time lapse :P) and I realized that I had not let her control me or the situation with her anger. I've learned that people do this a lot, use anger to try and control your reaction, whether or not they are aware of it. In the end after tossing the docs in my garbage bin I took a walk and felt better since I had reacted calmly. Its so difficult to swallow your anger when someone is treating you curtly. It makes me think how I might have been that way with numerous people over the years and what they must have felt. Sorry, anonymous people over the past 25 years!
¶ 4:29 PM
