Possible Sign Of Troubles On the Horizon It has occurred to me recently that we are really down to a skeleton crew in the office. We've let go of quite a few, most of which I think we are the wiser for having done so. Some people quit, and again I think that the company has fared better without the dead weight. I see a problem brewing in that we haven't added any new faces to pick up the slack. It is admirable to think that we are just such an uber efficient mechanism that we can operate at full capacity even after paring down our workforce by a third, but I think we've sacrificed a lot in the sheer volume of sales fielded, for one. Also, I think that customer service has fared poorly.

I know that a common complaint we fielded in the past was from clients who could not get a Customer Service Representative (CSR) on the phone for the life of them. We were supposed to have that problem solved by taking a lot of the responsibilities off the shoulders of the CSRs and placing them in my department (oh joy), which in theory would keep the CSRs from having to sell and process orders. They were to be strictly phone bank. When that management plan blew up in our faces amidst in-house power struggles and some other personal dramas we kind of formed a hybrid of what we were supposed to assume and what we had been doing beforehand. This system works for now, but I know our numbers have suffered.

I worry because I dip in the numbers could result in a loss of fiscal resources that are crucial to being able to recruit and hire new people. The new people translate into better service/more sales. At least that's how I see things. What do I know?
  ¶ 2:42 PM