So we lost another CSR today. This one took a vacation last week and apparently never "finished up" the work she was supposed to be doing before she took off. There were quite a few left over items just gathering dust on her desk for the week. This girl was here for some time, I understand. Truthfully, I never liked her anyway. She was too friggin' sassy. She had a craptastic attitude. And weird eyes. I do kind of feel bad for her though, as I know she has two kids. Now they won't have health insurance. That kind of thing scares the bejesus out of me. I'm a real "structure" person in that I need my personal life to be squared away without too many upsetting incidents. Or I get all out-of-whack.

 

Another one of the CSRs today said he's already looking for a new job, as this one is "burning the candle at both ends." He takes the client calls too seriously. Thin skinned, you might say. I think anytime you work as something over the phone you have to distance yourself from the client you deal with. There's inevitably going to be screw ups, so you can't bleed with every cut. He's complained to me several times, so I know him to be a whiner, but I wonder if he'll actually leave. If he does jump ship we'll be seriously understaffed as far as CSRs go. Honestly though, it could provide us a chance to revamp our training procedures and work on some restructuring, which we really need. That's a complaint I have and I share it with several other folks here, complaining CSRs among them. We could benefit from a real implementation of structure and clear delegation of duty.