Sloppy Billing You know what really makes me upset these days? Sloppy billing. We work with affiliate offices in all 50 states, and they send me their bills for their services on, all on different schedules. You get to know which of these offices is bigger, which is smaller, which is more organized, etc. as time goes on. Just today I got a bill from the office in X state, and it was a request for something in the neighborhood of $5k! I was flabbergasted when I saw this figure. We don't dole out checks like that to affiliates! To their credit they itemized the charges, which made it easier for me to inspect them. Turns out that a majority of these charges HAVE ALREADY BEEN PAID. I hate this. I feel like reaching through the phone and strangling these people. KEEP YOUR BOOKS IN ORDER!! My confidence in these operations is really sapped when I encounter these errors. Once is okay, heck I'll let it slide if its several times occurring. But to send me a bill for $5k where some of these charges were resolved two months prior is not good form. If you're sending a big bill, make sure its spelled out correctly. To make matters worse: they didn't even pick up the phone when I called to discuss their accounting errors, they kicked me to voice mail.   ¶ 11:06 AM